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1. OUR AIM
Our aim is to give our clients high quality legal advice delivered promptly and efficiently. Our relationship with you is important to us. Our terms of engagement set out the services provided by us, our charges and our expectations of you. Each time we undertake new work from you, you will receive our letter of engagement.
2. SERVICES
The legal services which we are to provide for you are outlined in our engagement letter.
3. YOUR INSTRUCTIONS
You are required to provide us with a current residential address and suitable identification. We can accept instructions and report to any of the following unless you advise us in writing.
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If we act for a couple in a transaction, we can accept instructions from either party.
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If we act for a company, we can accept instructions from any director or officer of that company or any employee or other person who you have authorised to work with us.
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If we act for a trust, we can accept instructions from any trustee or officer of that trust.
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If we act for a partnership, we can expect any instructions from any partner or officer of that partnership
At all times, you are obliged to provide us with all or any relevant instructions, information, evidence and documents in a timely manner. Any failure to do so may have a material effect on our conclusions and the provision of work, services or representation.
4. FINANCIAL
Fees
Our fees are based on an hourly rate calculated on the time spent working on your file. Sometimes our charges will also be influenced by any degree of urgency and the difficulties and complexities of the case. Our partners, solicitors and legal executives have an hourly billing rate based on their experience and expertise. You may request the hourly rate of any person working on your file. This hourly rate may change annually.
If you would like us to give you an estimate of what we expect the fees will be for your matter, we will do so. This will be a guide only and is not a fixed quote. We will also, at your request, tell you the amount of fees incurred to date, or we can let you known when fees reach a certain level.
Disbursements
We may incur disbursements or have to make payments to third parties on your behalf. These will be included in our invoice to you when the expense is incurred. We may require advance payment for the disbursement or expense or which we will be incurring on your behalf.
Accounts
Our invoices are payable within 14 days of receipt. All accounts are pre-printed E & OE which means errors and omissions excepted. Accounts rendered to you shall be paid in full before we undertake or provide any further work or services on your behalf. If an account is overdue, we may charge interest at the rate of 2% per month or part thereof on any amount outstanding one month after the date of the account with interest calculated from the date payment becomes due until the date of payment.
Costs for work related to residential property transactions will generally not be payable until settlement or the completion of that file.
If the billed work we are doing for you is ongoing, we will issue interim accounts, usually on a monthly basis.
If you have any queries or concerns regarding any invoice that has been rendered, please raise the matter with either the partner in charge or our Practice Manager.
Although you may expect to be reimbursed by a third party for our fees and expenses, and although our invoices may at your request or with your approval be directed to a third party, nevertheless you remain responsible for payment to us if the third party fails to pay us.
GST
GST will, if applicable, be charged and payable in addition to the amount of any fee.
Retainer
A retainer may sometimes be required which we will place in our trust account prior to work commencing and may be held on interest bearing deposit account (interest to the Client’s account) until the conclusion of the file. Until then all monthly invoices are to be paid on due date until the completion of that file. Then the retainer will be applied against the final account with any balance being refunded to the Client.
Monies Held or Received
For any property related or financing transactions, you must credit our trust account on the day of settlement with cleared funds of the amount required before 10am.
We reserve the right to deduct our fees and disbursements and any other charges held or received on your behalf prior to the funds being disbursed to you or any other person or entity nominated by you. The raising of an invoice and statement to you is our authority for such a deduction and invoices will be forwarded to you.
5. CONFIDENTIALITY
We will hold in confidence all information concerning you or your affairs that we acquire during the course of acting for you. We will not disclose any of this information to any other person except:
(a) to the extent necessary or desirable to enable us to carry out your instructions; or
(b) to the extent required by law or by the Law Society’s Rules of Conduct and Client Care for Lawyers.
Confidential information concerning you will as far as practicable be made available only to those within our firm who are providing legal services for you.
We will of course, not disclose to you confidential information which we have in relation to any other client.
6. TERMINATION
You may terminate our services at any time. We may terminate our services at any time on written notice. We will then issue a final account to you and will hold your files, papers, and any money in trust until payment has been received in full for any outstanding accounts. We reserve the right to withdraw from our representation of you with your consent. We are bound by the New Zealand Law Society Rules of Conduct and Client Care for Lawyers. Under these rules, we are required to stop work for you if you are: acting contrary to our advice, or ignoring our advice, if there is a conflict of interest, non payment of fees or costs, misrepresentation or non disclosure of relevant facts.
7. CONFLICTS OF INTEREST
We have procedures in place to deal with issues that arise if the interests of two or more clients conflict. If a conflict of interest arises we will advise you of this and follow the requirements and procedures set out in the Law Society’s Rules of Conduct and Client Care for Lawyers.
8. RETENTION OF FILES AND DOCUMENTS
You authorise us (without further reference to you) to destroy all files and documents for this matter (other than any documents that we hold in safe custody for you) 7 years after our engagement ends, or earlier if we have converted those files and documents to an electronic format.
9. DUTY OF CARE
Our duty of care is of you and not to any other person. Before any other person may rely on our advice, we must expressly agree to this.
10. TRUST ACCOUNT
We maintain a trust account for all funds which we receive from clients (except monies received for payment of our invoices). If we are holding significant funds on your behalf we will normally lodge those funds on interest bearing deposit with a bank. In that case we will charge an administration fee of up to 5% of the interest derived.
11. ELECTRONIC COMMUNICATIONS
Unless otherwise agreed with you, we will communicate with you and others at times by email. As e-mails are not always secure, or may have defects (such as viruses), we do not accept responsibility and will not be liable for any damage or loss caused by an e-mail that is intercepted, or has a virus or other defect.
12. LAW AND JURISDICTION
These terms of engagement and any other agreement we have with you are governed by New Zealand law and we and you irrevocably submit to the exclusive jurisdiction of the New Zealand Courts.
13. FUTURE INSTRUCTIONS
Unless otherwise agreed in writing, these terms having been handed or sent to the Client, will apply to all instructions received from the Client including matters currently in train and future instructions whether or not these terms of engagement are signed.
14. GENERAL
We are entitled to change these terms of engagement from time to time, in which case we will sent you amended terms.
I have read this agreement and the above terms are accepted: | 
